HSM - 607 Patient Experience Seminar

This seminar will introduce the patient experience, help future health care managers and leaders understand what the patient experience means, and how patient experience can be enhanced to improve the quality of the overall experience and quality of care. This course will introduce students to measurement and monitoring tools designed to measure patient experience, as well as introduce techniques for listening to the “voice of the patient” to effect positive change. Finally, this seminar will introduce and highlight “patient-centered care” and the importance of it as it relates to health care operations and outcomes. Retake Counts for Credit: No. Pass/No Pass Grading Allowed: No. Credit(s): 1